Question 1

What is PayHive?

Accepted Answer

PayHive is an all-in-one business management platform for home service businesses. It eliminates invoicing with our Invoiceless Architecture - customers pre-authorize payment, and funds are captured automatically when your technician completes the job and takes verification photos. No more sending invoices, waiting 30 days, or chasing payments.

Question 2

What is Invoiceless Architecture?

Accepted Answer

Invoiceless Architecture is PayHive's breakthrough approach that eliminates the invoice-payment cycle entirely. Instead of work → invoice → wait → chase → payment, customers pre-authorize payment during onboarding, and payment is triggered automatically when jobs are completed with photo verification. The invoice never exists because it doesn't need to.

Question 3

How does instant payment work in PayHive?

Accepted Answer

When your technician completes a job and captures verification photos, payment is automatically triggered based on your settlement rules. Customers pre-authorize payment during self-onboarding, so funds move the moment the work is verified. No invoices to send, no 30-day wait, no payment chasing.

Question 4

What payment methods does PayHive support?

Accepted Answer

PayHive supports ACH bank transfers and credit/debit card payments via Stripe. ACH payments have lower processing fees than cards. Customers can set up autopay during self-onboarding, and payments are captured automatically when services are completed.

Question 5

How does customer self-onboarding work?

Accepted Answer

Share your custom PayHive signup link with new customers. They register themselves, add service addresses, select services, set up payment methods, and pre-authorize recurring charges - all without manual data entry by your team. You get a new customer ready to pay from day one.

Question 6

What types of businesses use PayHive?

Accepted Answer

PayHive is built for recurring home service businesses including lawn care, landscaping, house cleaning, maid services, HVAC maintenance, pest control, pool service, pressure washing, window cleaning, painting, and other field service contractors who want to get paid faster.

Question 7

What are cryptographically verified service records?

Accepted Answer

Every service record in PayHive - including photos, timestamps, GPS location, and job details - is hashed using SHA-256 and stored in a tamper-evident chain. This creates undeniable proof of what was done, when, and by whom. No more customer disputes about whether work was completed.

Question 8

Does PayHive integrate with payroll?

Accepted Answer

Yes, PayHive integrates directly with Gusto for payroll. Track crew hours, sync timecards automatically, and run payroll without manual data entry. Time tracked in PayHive flows directly to Gusto.

Question 9

Does PayHive have scheduling features?

Accepted Answer

Yes, PayHive includes mobile-first scheduling with crew management, job assignment, route optimization, and real-time tracking. Technicians check in/out, record service details, capture photos, and trigger payment completion from their phone.

Question 10

Can customers see their service history?

Accepted Answer

Yes, PayHive provides a customer portal where clients can view complete service history with photos, upcoming appointments, payment history, manage payment methods, and approve quotes or service changes. Full transparency builds trust.

Question 11

Is PayHive a Jobber alternative?

Accepted Answer

Yes. PayHive offers all the features you'd expect from Jobber - scheduling, invoicing, customer management, payments - but with one major advantage: Invoiceless Architecture. Instead of sending invoices and waiting to get paid, PayHive captures payment automatically when jobs are completed. No more chasing payments, no more 30-day waits. Plus, our customer self-onboarding gets new customers set up with autopay from day one.

Question 12

Is PayHive a ServiceTitan alternative?

Accepted Answer

Yes. PayHive provides the core features residential service companies need - scheduling, dispatch, payments, customer management - without the complexity and high cost of ServiceTitan. PayHive is designed for growing service businesses that want modern payment technology (instant payment capture, ACH, customer self-onboarding) without enterprise-level pricing or implementation timelines.

Question 13

How is PayHive different from other field service software?

Accepted Answer

PayHive's key differentiator is Invoiceless Architecture - the invoice-payment cycle is eliminated entirely. Customers pre-authorize payment, technicians complete jobs with photo verification, and payment is captured automatically. No invoices, no waiting, no chasing. Other platforms still make you send invoices and hope customers pay. PayHive gets you paid the moment the work is done.

Question 14

What residential service companies use PayHive?

Accepted Answer

PayHive is built for residential service companies including lawn care, landscaping, house cleaning, HVAC, pest control, pool service, pressure washing, window cleaning, and other recurring service businesses. If you do recurring work at residential properties and want to get paid faster, PayHive is built for you.

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